Quality assurance services can assure you much more than quality

Identifying the actual cost of poor quality is challenging; expert estimates range from 5% to 25% of sales in manufacturing or service companies. This uncertainty is partly due to the fact that poor quality impacts your entire value chain.  

Incomplete data models, disconnected processes, flawed procedures, and inefficient training are all effects connected to poor quality—and they all contribute to profit erosion in the shape of in-process rejections, reworks and scraps, product recalls, warranty claims, and loss of goodwill. 

While the cost of poor quality is often hidden, the payoff of investments in quality is quite measurable. In fact, there is a direct and well-established link between investments in quality and reductions in avoidable mistakes. The 1-10-100 Rule of Data Quality states that $1 properly spent in defect prevention, is equal to $10 spent in product appraisal and $100 spent on product failures. 

All this is not to say that upgrading quality is a low-hanging fruit. Quality planning, training, inspections, and laboratory testing demand significant time, effort, qualified employees, and the right digital tools. However, since a robust Quality Management System forms the foundation of every critical component in the life science value chain, making the investments will pay off.