Get the full value of your D365 CE CRM system

Stay in control of your customers and their data

When your customers contact you with questions, they expect you to have a complete understanding of the customer relationship, even across different business areas. Dynamics 365 provides a CRM solution that equips both your sales team and the entire organization with a complete, unified view of each customer.

This 'out-of-the-box' tool supports not just sales, but also the critical processes surrounding it, ensuring seamless collaboration and efficiency across departments. This gives you the necessary 360-degree view of your customers, allowing you to deliver personalized experiences and anticipate customer needs more effectively. 

Overcoming system fragmentation and streamlining customer engagement for greater efficiency and satisfaction 

If you have several different systems which each handle a separate part of the customer's engagement, creating a big-picture overview can be a real challenge. Your organization may eventually neglect to enter the relevant and needed information, when the work of adding the same data to different systems is so redundant and time-consuming. Further, many systems remain detached from business processes, and data is often scattered, curbing compliance and efficiency. This fragmentation can lead to missed opportunities and delays in responding to customer needs, impacting overall customer satisfaction and business optimization.

A holistic solution to CRM and surrounding customer support systems

With NNIT D365 CE, you get an all-in-one solution that combines CRM, customer service, marketing, and field service. Additionally, you gain access to powerful supporting platforms like Power Platform and Power BI, along with leading subject-matter experts and digital specialists who understand every piece of the puzzle. This expertise enables you to unlock the full potential of your customer relationships and drive greater business value.

We can help transform your CRM universe into a unified enterprise solution that lets you control every aspect of your customer journey, from initial contact to end of life support. We implement, support and continuously evolve your CRM and customer journey.