Optimize your workflows and payments with a modern payment system

Large sums are involved when public sector agencies pay benefits to thousands of citizens every month. A modern payment system makes it possible to automate your processes and ensure stable payments, while easing the daily workflows for caseworkers.

Thousands of citizens depend on the government benefits they receive to make ends meet. It is therefore essential that all these payments proceed smoothly, so the money ends up in citizens’ accounts on time.

The expectation of correct payments places great demands on the public agencies that manage citizens’ cases every day. A modern payment system can support caseworkers in their work while ensuring correct payments to the right people at the right time.

Make your payments smoother with an automated payment system

There can be many reasons to develop a new payment system or update an existing one. These include changed legislation or new needs, but whatever challenges give rise to the decision, there is often a primary goal of ensuring correct payments—and an automated payment solution can be the way forward.

A payment solution from NNIT is based on proven technologies such as BorgerIT and OutSystems. These consist of modular components that can be combined and customized to your specific aims and needs. Common to all payment systems is the high degree of automation, which directly effects up to 80 percent of cases, and the technical integrations that coexist with external systems such as Skat and NemKonto, without the need for human intervention.

An automated payment system makes it possible to individualize your many payment processes, freeing up time and resources for caseworkers. The automations not only free up capacity at each desk, but also ensure a higher proportion of correct calculations and payments and fewer human errors.

A custom-designed platform every time

While there are many similarities between public sector payment systems, they all have their own characteristics and there is no definitive answer as to how a payment engine should be structured. In practice, however, payment systems rarely stand alone. They often go hand-in-hand with a case management system, as payments are commonly linked to specific cases and people. A payment system is therefore often a valuable extension to your case management system.

Though, it is still important to develop a payment solution with users in mind, if it is to create real value. A modern payment system makes it possible to improve accessibility for citizens and optimize workflows for caseworkers at the same time.

By designing the payment system from the bottom up—or thoroughly modernizing the existing system—it is possible to incorporate valuable insights and thereby elevate the digital experience to a modern level for all users.

Let NNIT help you on your way

NNIT’s experts have more than 15 years of experience developing and implementing payment systems for public authorities, ministries, and agencies. We understand public sector administration and your daily workflows, and work hard to understand how we can make the user experience intuitive and smooth for you and your users.

When we design payment systems, the users are therefore always in focus. We draw on our extensive technical expertise and domain knowledge to create solutions that make a practical difference for both citizens and caseworkers.