HusCompagniet has laid an important building block in its ambitious digital strategy. With help from NNIT, Scandinavia’s largest house builder has introduced a new process management tool based on Microsoft D365 Sales. It is a future-proof setup that facilitates a joint perspective and cooperation across departments, forming a strong foundation for a good and safe customer journey for the company’s top priority: new-builds
HusCompagniet is Scandinavia’s leading house builder, and they make their living by transforming home builders’ dreams into their dream homes. The company needed a system to manage the multitude of workflows, approvals and processes involved to make these dreams come true.
HusCompagniet therefore decided to work with NNIT on developing and implementing a new process management tool to replace their ageing system that no longer meets either the needs of housebuilders or the digitalization strategy. The new user-friendly system secures HusCompagniet a good overview and structure as well as easy access to information across the organization, providing great benefits for customers.
– HusCompagniet has an ambitious digitalization strategy, and for me it’s important that we have a long-term collaboration with NNIT, which is more of a partner than a supplier. NNIT is a partner which not only understands our business and our needs, but also challenges what we want so that we fully exploit the system. This means that we get better at supporting our business units, who are constantly working to ensure and improve the safe customer journey, says Mette Schultz, Head of IT in HusCompagniet.
A future-proof setup
NNIT was tasked with developing, implementing and supporting HusCompagniet’s new solution, and NNIT came up with a system built on Microsoft Dynamics 365 Sales. After this, the system was adjusted so that all functionalities in the system match HusCompagniet’s unique workflows and priorities:
– Even though we’ve used D365 Sales as the foundation, the sales component is just a small part of the final solution, which in reality is primarily a process and project management tool, explains Mads Svingkær Egholm, Principal Solutions Architect at NNIT and architect on the project. He elaborates:
– In overall terms, the solution ensures that the right information is collected and used by the right people at the right time in the value chain. In this way, we nudge employees to follow a predefined process, so that everything takes place in the right order and everything is included.
Mads Svingkær Egholm describes the final solution as an end-to-end platform that makes it possible to collect information and use it across units, departments and employees: from the moment a potential client downloads a brochure from the website and up to 10 years after delivery of the home. The new process management tool means that HusCompagniet now has a solution that fits into a 2024 reality, in which digitalization, robustness and agility are key factors in operating a healthy company.
– If employees can access the same system and follow uniform processes, the company becomes more flexible and resilient to challenges such as sickness, staff turnover and other unforeseen events, says Mads Svingkær Egholm.
Better scaling opportunities and exploitation of resources
One thing is that all HusCompagniet’s employees can now access the same information. Quite another thing is how information and resources are utilized across departments and geography.
Casper Bruhn Hansen explains that the new process management tool provides a common perspective and easier access to resources across departments, so that an employee can draw on an engineer or an architect with spare time but based elsewhere in the company, for example. Mads Svingkær Egholm adds:
– In principle, the solution we’ve built can only be used for the B2C part of the business and only within Danish borders. But the solution is scalable, so that it can be coupled with other countries, and then the B2B part of the business can also be added when it becomes necessary. So, they won’t have to start again or develop new systems when the time comes.
HusCompagniet is a good example of a company that has very sensibly decided to build up experience with a new system before they extend it with more advanced functions and technologies.
- It can be tempting to say ‘yes’ to all the technologies and digital solutions you can build on top of a Microsoft platform, but our advice will always be to master the basics first and, using a metaphor from HusCompagniet, build the foundation and load-bearing walls before you build several floors of advanced technology on top, says Mads Svingkær Egholm, and Mette Schultz adds that they are already looking ahead and continuing to develop other parts of Dynamics where they see great potential.
