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IT intensive companies typically span a number of dedicated applications to facilitate both business critical and business significant processes. The access to these systems and data has to be managed to minimise the risk of human error without obstructing employee usage. In the case of larger enterprises, the complexity increases. Having a central competent centre of excellence to register, assist and follow upon employee issues with systems, data or device is thus paramount to maintaining high productivity.
MotivesThe clients motives for outsourcing the Service Desks are mainly to minimise productivity drops by having a skilled centre of excellence that can receive employee requests and provide a good cost/benefit ratio vs. in-house handling.
OfferingsOur offerings range from Call Centre Single-Point-of-Contact, 1st level support to managing all kinds of change requests across partners.