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IT intensive companies depend upon employee access to business critical applications. When a hardware or on-premise breakdown occurs, productivity drops. It is therefore paramount to re-establish concurrent operations by having an 'ambulance' service where skilled personnel arrive on customer location or at employee home addresses to fix the hardware or software issue.
MotivesThe clients motives for outsourcing Onsite Support are mainly to ensure high productivity by access to a large skilled ressource pool, as well as a good cost/benefit ratio vs. in-house handling.
OfferingsOur offerings range from 1st level hardware support to handling all kinds of hardware-software interruptions and customer locations.